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Warranty, Returns, and Exchanges: 

CFES will accept returns/exchanges if received within 30 days of purchase, accompanied by a Return Authorization Number (RA#) or RMA, and in new undamaged re-saleable condition along with the original packaging.  Customer order errors will incur a 15% re-stocking fee and/or administrative fees and the return freight is the customer’s responsibility. Please phone 250-494-5355, or 1-877-494-5355 to receive an RA# or RMA.  

Do not return the item until an RA#  or RMA has been issued. The issuance of an RA# or RMA does not guarantee that merchandise will be accepted by CFES as all merchandise will be inspected and must be returned unused and in resalable condition. 

Shipping damages must be reported directly to the courier within 24 hours of receiving the delivery. Return shipping fees must be covered by the customer.  
CFES does not warranty any products.  


Please note the following exceptions: * 
All bathing suit sales are final. * All first aid sales are final, unless damaged during shipping. * All  books, videos, charts and DVD sales are final.  * Discounted samples, clear out, promotional, embroidered or decorated items are not returnable.  *A 15% restocking and/or administrative fees may be charged on certain items.  * Shipping and handling fees are non-refundable.

 

Our online courses refund policy allows for course withdrawal submitted in writing 30 days or more before the start of the course. Registrants receive a full tuition refund less a $40 non-refundable registration fee and less any hard copy resource fees issued and shipping costs/GST incurred. For course withdrawals submitted in writing more than 10 days but less than 30 days before the start of the course, registrants will receive a tuition refund minus 30% of the total course cost and less any hard copy resource fees issued and shipping costs/GST incurredFor course withdrawals submitted in writing less than 10 days but more than 48 hours before the start of the course, registrants will receive a tuition refund of 50% of the total cost of the course and less any hard copy resource fees issued and shipping costs/GST incurred.  Without exception, no refunds will be given for course withdrawals less than 48 hours before the start of the course. Students may request to transfer to the next scheduled online course in writing within one year of original registration date with no additional fees required.



For more information please contact us via email: cfes@telus.net, or mail: Canadian Fitness Education Services Ltd., Box 138, Summerland, BC V0H1Z0, phone toll free 1 877-494-5355.

 

 

 
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